“My name is Daun Costa. I’m the IT Program Manager for Pita Pit and I look after all of our franchisee and consumer-facing applications.
Life before FranchiseBlast was all paper-based and email communications, nothing dynamic. There were challenges when it came to collaborating on projects or initiatives or managing locations. There was no information continuity. FranchiseBlast’s software is very streamlined. The interface is so user-friendly and very easy to learn.
The field audits app was the feature that sold us on the service the most as well as the action plans. We used the action plans very heavily with store opening procedures so it’s a huge component for the development team.
The process when we were onboarding with FranchiseBlast was very supported and very quick to implement. We had a lot of paper-based information, a lot of Excel forms and a lot of stagnant data even that we were pulling from a very very old intranet. We took all of that information gave it to the FranchiseBlast team and they imported it in very short order to get us up and running into the CRM.
What exceeded and continues to exceed our expectations with FranchiseBlast is the level of support and service and innovation. Anytime that we have a support requirement, the FranchiseBlast team is immediately responsive. Anytime we are looking at new ways to use the system or we have business objectives or challenges that we are looking to meet, we can always discuss it with the FranchiseBlast team and they help us find solutions.
FranchiseBlast is our central core system. It is the central repository for all of our information pertaining to our franchisees.”
ABOUT PITA PIT®:
Founded in 1995 in Kingston, Ontario near Queen’s University, Pita Pit® is an innovative fast casual restaurant with a unique mindset that challenges consumers to Refuse to Settle™ for anything less than quality, healthy, freshly grilled food. After rapidly earning a loyal following in its home market, franchising began across Canada in 1997 and, in 1999, the brand expanded to the United States. Now boasting more than 650 stores across North America and internationally across 13 countries, Pita Pit offers its customers millions of ridiculously delicious, customizable flavour combinations of grilled meats, fresh vegetables, and zesty sauces all rolled into a unique and convenient pita package. For more information about Pita Pit, visit www.pitapit.ca or www.facebook.com/pitapitcanada.