The Saxton Group based in Dallas Texas, is not only McAlister Deli’s largest franchise, but they are also the largest franchise of Focus Brands. FranchiseBlast’s Sr. Business Development Director, Dean Hatzitheodosiou sits down to chat with brothers Matt and Adam Saxton to learn about their operation, their family, and why they love the restaurant business.
We are pleased to have our Sr. Marketing Director, Stefania Sigurdson Forbes featured in Global Franchise Magazine.
Advocating collaboration and creativity across your franchise network can not only produce results but a more productive environment among your organization
Traditionally, franchise development and franchise operations had a certain degree of separation between them. There was a permeable wall between the two, ensuring that they could both do business without getting in each other’s way.
We were so pleased to be featured by the Canadian Franchise Association for our 5 Ways to Boost the Impact of your Franchise Field Audits. Here is an excerpt from the article.
When done the right way, field audits can foster franchisee development while highlighting needed business improvement areas
A franchise audit can sometimes seem like a hostile action. Franchisees might ask of field audits, “Why is head office policing the way I do business? Are they looking to find something wrong with my methods?” These are natural questions to ask – especially with the stress of running a business looming over a franchisee’s head. This mentality creates the picture of a franchisor being a cop, rather than coach, and represents the old way of performing audits. But field audits are far from hostile – in fact, they exist to empower franchisees and foster best practices within individual franchise units…
Originally published in Franchise.org, FranchiseBlast recently shared with the community about 8 Tech Tips to Keep Your Franchise Hip.
The pace of change in the franchise space is picking up quickly. While experienced franchisors may dismiss these as passing fads they do so at their own risk as new entrants seize the market opportunity. Here are some keys to taking a forward-thinking view:
Pay Attention – New developments in tech are cropping up all the time. Keeping your staff aware and trained in the benefits of technology will help you adapt quickly.
“Keeping your staff aware and trained in the benefits of technology will help you adapt quickly.”
Embrace Technology – If you’re still not fully engaged with technology, you’re not getting the most out of your staff, or your franchisees.
Challenge Norms – Following trends doesn’t mean following the crowd. Don’t be scared to put your own twist on things. Remember, what works for one franchisor, might not work for you.
Quality is king in 2018 and Recipe Unlimited (formerly CARA Operations) continues to make meaningful investments in technology to strengthen its top spot in the Canadian marketplace. While Recipe’s brands such as Swiss Chalet and Harvey’s are leading the Canadian restaurant scene, to maintain that competitive edge technology is key.
FranchiseBlast’s Brand Consistency solution was selected by Recipe to help them reinforce their #1 position as Canada’s largest full-service restaurant company. Recipe both franchises and operates restaurant brands including Harvey’s, Swiss Chalet, Kelsey’s, East Side Mario’s, Montana’s, Milestones, Prime Pubs, Casey’s, Bier Markt, and Landing restaurants.
The Gatineau-based technology firm helps franchisors create consistent operations on their audits, where a coach runs a high-tech checklist of compliance items such as food safety, quality, service and more. It offers immediate, actionable insights for both franchisors and franchisees, and even creates leaderboards so brands can celebrate their operational superstars.
“I see a quiet but meaningful revolution taking place in the restaurant industry.” says Jason Kealey, President of FranchiseBlast. “Good is no longer sufficient. Operational excellence is key to winning and retaining today’s customer; even leading restaurant brands are looking for that competitive edge with brand consistency – that is what our software is all about.”
The versatility of FranchiseBlast’s solution has helped it find success in the restaurant industry. Working with Canada’s iconic restaurant brand aggregator strengthens their position globally.
“Franchising is undergoing a major transformation right now,” said Kealey. “Franchisors are focusing on unit-level economics, both top and bottom line, to help units grow.”
Since 2007 FranchiseBlast has helped franchises in their quest for operational excellence. Integrating best practices from some of the world’s best-known brands, FranchiseBlast combines elegant usability with turn-key quickstart programs. FranchiseBlast’s clients include brand aggregators such as Focus Brands and individual franchise brands such as Pita Pit and Tropical Smoothie Café among many others.
Stefania Sigurdson Forbes
Sr. Marketing Director
Liberty Tax Services Inc. Makes a Greater Commitment to Brand Consistency
VIRGINIA BEACH, Va. July 26th, 2018: In an ongoing commitment to its core mission, Liberty Tax is employing mobile-friendly technology giving KPI data needed at a glance for their 4,000 locations. Liberty Tax is dedicated to offering the flexibility of a personal tax consultant with the security of a large, established company – a mission furthered by this investment in technology.
Supported by FranchiseBlast’s Brand Consistency tools, Liberty Tax Services is enhancing its ability to track the metrics of success that each location relies on to thrive. FranchiseBlast, a Canadian technology firm, provides a comprehensive suite of tools for franchisors looking to streamline their field coaching processes. With this in their arsenal, the franchisor not only ensures operational compliance but also coaches franchisees to improve their performance.
“We pride ourselves on the total level of support that we offer our franchisees,” said Martha O’Gorman, Chief Marketing Officer at Liberty Tax. “Keeping a brand consistent across all locations is a big part of the value that we provide.”
The tools will not only help from a Marketing perspective; the operations team will also benefit.
“A franchise coach’s time is much better spent actually connecting with people, rather than punching in numbers and copy-pasting,” said Dean Hatzitheodosiou, Sr. Director of Sales of FranchiseBlast. “Our tools make these processes more efficient, so coaches can get back to doing what they do best.”
The software company traces its roots back to the food service industry, but it is more than that today – they offer solutions for a diverse array of industries including Financial, Home Care, Fitness and Education. A tailored version of FranchiseBlast’s Brand Consistency suite is expected to roll out to all Liberty Tax Services locations by the end of 2018.
About Liberty Tax, Inc.
Founded in 1997 by John T. Hewitt, Liberty Tax, Inc. (NASDAQ:TAX) is the parent company of Liberty Tax Service. During tax season 2017, Liberty Tax prepared over two million individual income tax returns in more than 4,000 US/Canadian offices and online. Liberty Tax’s online services are available through eSmart Tax, Liberty Online and DIY Tax. Liberty Tax also supports local communities with fundraising endeavors and contributes as a national sponsor to many charitable causes. For a more in-depth look, visit Liberty Tax Service and interact with Liberty Tax on Twitter and Facebook.
Since 2007 FranchiseBlast has helped franchises in their quest for operational excellence. With 13,000 locations from over 90 brands, FranchiseBlast combines elegant usability with turn-key quickstart programs. FranchiseBlast’s clients include brand aggregators such as Focus Brands and individual franchise brands such as Tide Dry Cleaners, Pita Pit and Tropical Smoothie Café among many others.
Stefania Sigurdson Forbes
Sr. Marketing Director, FranchiseBlast
With over 90 brands and 13,000 locations combined already using FranchiseBlast’s franchise software, you’ve probably already been a customer of one of our customers! I would bet that if you went to your local mall today (and no it doesn’t have to be the size of the West Edmonton Mall) you could walk into at least one franchise that uses our technology.
So how did we become the provider some of your favorites? For us, it is all about our people and the technology to back them up! And just like your business is constantly demanding more from you, we demand more from ourselves, so we can deliver updates that will continuously make running your business easier.
So what’s “fresh” with FranchiseBlast? A LOT! Our development team has been busy readying the app for your operations. Here are a couple of the updates that we have added to improve your experience and productivity at work!
Define Franchisee Groups and Leaders However You Like
Would you rank your franchisees only by their location? Of course not! It would be like ranking basketball players only for their height – not their speed, scores or more. With FranchiseBlasts’ new brand consistency widget you can now see how a unit ranks against others for a chosen key performance metric on your user dashboard!
Every business has different ways they like to categorize their units. You may like to segment them by who has a drive-through versus Joe in training who wants to segment them by how long they’ve each been in business. Maybe some of your locations offer off-premise services? Setting them up to be ranked against each other is another option. With millennials preferring to enjoy their meals at home off-premise locations are probably seeing dramatic growth next to their peers. The Store Key Performance Metric Leaderboard Dashboard Widget makes how you rank your locations, your choice.
Reviews and Operational Data: Better Together
Seeing how your business is ranking in reviews is now as easy as seeing your mentions on Twitter! To help out, we have two new APIs – one with the “gold standard”, Google Reviews and the other with ReviewTrackers.
- Google Reviews are the most trusted 3rd party reviews and can affect your site –
- ReviewTrackers is today’s leading online review management solution and the best way for enterprises to measure the customer experience. They help track reviews from trusted sites such as Yelp, Faceboook, and Open Table just to name a few.
So many people rely on 3rd party reviews over reviews on websites because they view them as more trustworthy. When was the last time you bought something without looking at a review? Keeping a close eye on those reviews can offer you insight into how your Franchisees are doing in the public eye and can be used to further aid brand consistency.
- Contact us for a demo here.
- Get more info about Google My Business here.
- Learn more about Review Trackers here.
Helping over 13,000 locations better serve their customers is no easy task! But it’s our customers that make it possible for us to do what we do and we love doing it, so thank you!
On June 7, Phone Loops, Allied Scientific Pro, FranchiseBlast, Ideal Protein and Jack’s Soda were each honored with a MercadOr award which recognizes business export achievements. Per Export Outaouais, “over the years the Mercador awards have come to be widely recognized as the entrepreneurial award in the province.”
Awards by Category
award accepted by Jean-Philippe Brousseau
Nouvel exportateur [New Exporter]
Allied Scientific Pro
award accepted by Steeve Lavoie
Développement de marché [Market Development]
award accepted by Jason Kealey
Stratégie numérique à l’international [International Digital Strategy]
award accepted by Rui Perdigao
Leader à l’export [Export Leader]
award accepted by Joël Beaupré and Mathieu Guillemette
Coup de coeur [Favorite]
You can view the award presentations and other clips from the evening of June 7 which took place at Zibi’s in Gatineau.
We hope to see you at the Canadian Franchise Association annual convention in Ottawa, Canada this month. We’ll be exhibiting at booth 208 but we’re also giving a shared talk during the concurrent sessions.
FranchiseBlast and BeaverTails will be sharing lessons learned about continuous franchise performance improvement. After acquiring the franchise organization a few years back, the new BeaverTails executive team introduced sweeping changes throughout their franchise organization to gradually transform the iconic Canadian brand into a world-class franchise system.
Monday, April 18th, 2016. 3:30PM to 4:30PM.
LESSONS LEARNED: CONTINUOUS FRANCHISE PERFORMANCE IMPROVEMENT
PRESENTED BY: Jason Kealey, President, FranchiseBlast & Pino Di Ioia, CEO,BeaverTails Canada
If you’re not using data to inform your business decisions, chances are, you’re just grasping at straws. That’s why today’s most successful franchises create environments where it’s possible to make data-driven improvements to their systems on a continuous basis.
- Improve franchisee compliance
- Help franchisees increase profits
- Encourage franchisee engagement