A visit from an Franchise Business Consultant (FBC) can stir up a lot for a franchisees. Some can see the FBC as a checklist-wielding intruder, while others may see it as a major disruption, like the Kool-Aid man bursting into the side of their operations when they are trying to get stuff done. While using your checklist is needed, why not provide them with some surprise value during the franchisee visit? Check out the tips below to learn more. In this session, you will learn:
How to encourage excellence by judging people by their best days.
What the Silicon Valley term “fail forward” means in the service context.
What you can do to detect a lack of alignment between your manager and crew.
In this interactive and engaging session, you will surely have a lot of takeaways to bring back to your team.
Event: Franchise Springboard Dates: September 18-20 Location: Philadelphia, PA
Your brand has validated its model and begun selling franchises. It’s time to develop a strategy for building the necessary manpower, enhancing franchisee support systems and solidifying culture to support the coming growth. In this session, we will discuss the different stages of growth and related inflection points, focus areas and action plans to get to the next stage, identifying if and when capital is needed for sustaining new unit growth, and how to propagate your culture from corporate operations to the franchised units.
Moderator: Jason Kealey – President, FranchiseBlast Panelists: Paul Steck – COO, Spread Bagelry; Bryon Stephens – Co-founder, Pivotal Growth Partners; Jeff Herr – President, St. Gregory Development Group; Ed Samane – CEO, Pro Martial Arts Franchise Corp; Mike Weinberger – COO, ONE Cannabis GroupLearn
Dates: Monday, April 8th, Tuesday, April 9th, 2019 at 11:30 Location: Niagara Falls, ON, Canada Hosts: Monday: Jason Kealey, Tuesday: Stefania Sigurdson Forbes
Why Franchisee Scorecards?
One of the biggest trends of 2019 is Franchisee Scorecards. This simple but powerful tool helps you understand what is happening with your franchisees. At these roundtables, we will chat about what metrics are most relevant to franchisors and which ones will drive growth for franchisees.
Date: Monday, February 25th, 2019 Time: 3:15 Location: International Franchise Association Convention, Las Vegas, NV
Moderator:Steve White, President & COO, PuroClean, Inc Panelists:Jason Kealey, CFE, President, FranchiseBlast; Amy Perkins, CFE, Senior Business Consultant, Ben & Jerry’s; Melinda Thrasher, Manager, Client Services and Operations, IFX Register:IFA Convention Registration
Whether you are performing self-audits or sending inspectors out into the field, conducting effective audits can make all the difference. Panelists will draw on insights gleaned from working with thousands of units across more than one hundred systems, and will do a deep dive on 5 key ways field consultants can boost the impact of their audits. Combining both technical and operational expertise, this session will provide a well-rounded, statistics-filled presentation relevant to both restaurant and service concepts alike.
Date: January 30, 2019 Time: 12:00-1:00 EST Price: Free Register:CFA Website
Traditional field audits and performance reviews can be outdated, onerous and ineffective, leaving the franchisees and franchisors frustrated with little in the way of improvement. Yet, when done the right way, these evaluations are optimal for franchisees’ development and can help highlight needed improvements to your business.
How to make visits more efficient and maximize the time allotted to coaches
How to automate mundane parts of the performance review and increase productivity
How to expand franchisee coaching outside of the visit via self-improvement processes
Stefania Sigurdson-Forbes returns to join host Jack Monson on Social Geek Radio share best practices in mapping out your customer’s journey. She includes tips on building personas, walking through the map, and using the process as a team-building process that should mirror the customer, not the brand! Listen Now at Social Geek Radio.