Fresh in FranchiseBlast: May Updates Are Here!

By | Product

With over 90 brands and 13,000 locations combined already using FranchiseBlast’s franchise software, you’ve probably already been a customer of one of our customers! I would bet that if you went to your local mall today (and no it doesn’t have to be the size of the West Edmonton Mall) you could walk into at least one franchise that uses our technology.

So how did we become the provider some of your favorites? For us, it is all about our people and the technology to back them up! And just like your business is constantly demanding more from you, we demand more from ourselves, so we can deliver updates that will continuously make running your business easier.

So what’s “fresh” with FranchiseBlast? A LOT! Our development team has been busy readying the app for your operations. Here are a couple of the updates that we have added to improve your experience and productivity at work!

Define Franchisee Groups and Leaders However You Like

Would you rank your franchisees only by their location? Of course not! It would be like ranking basketball players only for their height – not their speed, scores or more. With FranchiseBlasts’ new brand consistency widget you can now see how a unit ranks against others for a chosen key performance metric on your user dashboard!

Every business has different ways they like to categorize their units. You may like to segment them by who has a drive-through versus Joe in training who wants to segment them by how long they’ve each been in business. Maybe some of your locations offer off-premise services? Setting them up to be ranked against each other is another option. With millennials preferring to enjoy their meals at home off-premise locations are probably seeing dramatic growth next to their peers. The Store Key Performance Metric Leaderboard Dashboard Widget makes how you rank your locations, your choice.

Reviews and Operational Data: Better Together

Seeing how your business is ranking in reviews is now as easy as seeing your mentions on Twitter! To help out, we have two new APIs – one with the “gold standard”, Google Reviews and the other with ReviewTrackers.

  • Google Reviews are the most trusted 3rd party reviews and can affect your site –
  • ReviewTrackers is today’s leading online review management solution and the best way for enterprises to measure the customer experience. They help track reviews from trusted sites such as Yelp, Faceboook, and Open Table just to name a few.

So many people rely on 3rd party reviews over reviews on websites because they view them as more trustworthy. When was the last time you bought something without looking at a review? Keeping a close eye on those reviews can offer you insight into how your Franchisees are doing in the public eye and can be used to further aid brand consistency.

More information:

  • Contact us for a demo here.
  • Get more info about Google My Business here.
  • Learn more about Review Trackers here.

Helping over 13,000 locations better serve their customers is no easy task! But it’s our customers that make it possible for us to do what we do and we love doing it, so thank you!

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