COVID-19 and Franchising

Tools and Resources that You Need.

The COVID-19 pandemic has transformed how we do business as franchisors and franchisees. FranchiseBlast is here to help you navigate the crisis with operational tools and helpful resources.

See our video on Franchisee Comeback Plans. These plans help you bring objectives into reality including:

  • Weathering the storm financially
  • Pivot to the new operating environment
  • Keep your employees and customers safe
  • Bounce back rapidly via sales and marketing initiatives

Learn how to make these objectives into reality through relevant key results and initiatives. You can also read our article here.

Take a look at a PDF copy of the Franchisee Comeback plan. In this plan, you can get a step-by-step process to help your franchisees survive the COVID-19 epidemic:

  • Use four key objectives
  • Use key results to measure success, which you cannot control 100%
  • Execute on initiatives trying to achieve objectives, which you can control 100%

Read the plan here.

See our webinar on how to use technology to navigate COVID-19. In it, we discuss how to:

  • Still comply with Food Safety legislation with drive-thru or take-out only.
  • Roll-out new operational procedures related to COVID-19.
  • Provide support on a remote-basis.
  • Enable franchisees to enhance cleaning procedures.
  • Do audits without using air travel.

Where do we go from here? In this article, we talk about how the COVID-19 pandemic has shot franchising three years into the future. We explore:

  • Which businesses are most vulnerable at this time.
  • What will happen with regards to multi-unit operators.
  • How franchisors can prepare for the next two years.
  • How the role of the Franchise Business Coach (FBC) will change.

Take a look at the full-length article here.

We compiled checklists from the most authoritative organizations from the US, Canada and abroad. How these checklists can help you and your franchise:

  • Review the PDF checklists with your Crisis Nerve Center team to see if you need to boost operational processes.
  • Utilize the checklists in Excel form to boost the audit that you are currently doing.
  • Allow franchisees to use these checklists to self-assess, including photos, so that you can complete audits without travel.
  • Send out the checklists in the form of a poll, so that you can ensure that your franchisees are complying.

Download our checklists, from a wide variety of sources, here.

Reopening Resources

COVID-19 Reopening Guidance: A Guide for the Restaurant Industry
Author: National Restaurant Association

Key Sections
  • Food safety
  • Cleaning and sanitizing
  • Employee health monitoring and personal hygiene
  • Social distancing
Sample Recommendations
  • Make hand sanitizer readily available to guests. Consider touchless hand sanitizing solutions.
  • If practical, physical barriers such as partitions or Plexiglas barriers at registers are acceptable.

Health and Safety Resources


Coronavirus Disease 2019 (COVID-19)
Author: Center for Disease Control and Prevention

Key Sections
  • For Managers
  • How to clean and disinfect
  • Soft surfaces
  • Electronics
  • Laundry
Sample Recommendations
  • Educate workers performing cleaning, laundry, and trash pick-up to recognize the symptoms of COVID-19.
  • Provide instructions on what to do if they develop symptoms within 14 days after their last possible exposure to the virus.

Guidance on Preparing Workplaces for COVID-19
Author: Occupational Safety and Health Act (OSHA)

Key Sections

  • Steps all employers can take to reduce worker’s risk of exposure to SARS-CoV-2
  • Classifying Worker Exposure to SARS-CoV-2

Sample Recommendations

  • Discourage workers from using other workers’ phones, desks, offices, or other work tools and equipment, when possible
  • Prompt identification and isolation of potentially infectious individuals is a critical step in protecting workers, customers, visitors, and others at a worksite.


Cleaning and Disinfecting Public Spaces (COVID-19)
Author: Government of Canada

Key Sections
  • Choose a product that cleans and disinfects
  • Create a cleaning procedure

Sample Recommendations:

  • Surfaces frequently touched with hands are most likely to be contaminated. These include doorknobs, handrails, elevator buttons, light switches, cabinet handles, faucet handles, tables, countertops and electronics.
  • Use damp cleaning methods such as damp clean cloths, and/or a wet mop. Do not dust or sweep which can distribute virus droplets into the air.

OHS Fact Sheet on Coronavirus

Author: Canadian Center for Occupational Health and Safety

Key Sections
  • What can a workplace do?
  • What are the recommendations to prevent transmission of a coronavirus?
Sample Recommendations
  • Removing magazines and papers from waiting areas or common rooms (such as tea rooms and kitchens).
  • Making sure ventilation systems are working properly.


Practical Steps for Business to Fight COVID-19 

Author: International Chamber of Commerce (ICC)

Key Sections
  • Strategy
  • Human Resources
  • Communications and Engagement
Sample Recommendations
  • Create a business continuity plan to ensure that the business can keep running in the event of stricter guidance.
  • Provide transparency on numbers of affected staff members while maintaining staff privacy.

Download all of the checklists here for free.

Employment Resources Switchboard 

COVID-19 has wreaked havoc on franchisors and displaced many trained and experienced members of the #FranchiseFam. In an effort to prepare for the economy’s relaunch, has assembled a free searchable resume database of displaced franchise specific professionals, known as Switchboard: The Employment Resource for the Franchise Workforce. Submit a resume or post a job now!

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